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Hire Writer The attack could have been a lot worse. The credit card database is. However, it leaves them vulnerable to an attack by hackers. If a hacker had obtained total access to their system customer credit card numbers could have been in jeopardy.
As the events unfold, iPremier managers discover problems with their plans for responding to crises and struggle to understand and control the situation.
How well did this company perform during the attack? The company did not perform as well as they should have been able to.
There were multiple areas where problems arose, such as the technical architecture of the IT system, relying only on the 3rd party, Qdata, to monitor their IT infrastructure, keeping out of date manuals, and not maintaining their emergency procedures.
However, some people trying to fix the attack did an adequate job considering the problems the company had. Joanne and Leon Ledbetter did everything in their power to restore the website and protect the customer data, which even included running red lights. Training for an emergency would have proven useful.
The CIO, Bob Turley, knew of the emergency protocol and out of date manuals, but never did anything to alleviate these problems. This put the company in a significant disadvantage, and created a bigger problem than what was necessary.
Faced with this problem, Turley was able to facilitate direction for the company as best as he could, which ended with the security breach stopping. Even after the attack, when the company did not know whether the customer information, which included credit card information, the company had no intention to announce the security breach to the public.
This can be detrimental to the company if customers became impacted because of this issue. This is probably an unethical response to this event, and further shows how bad the company performed during this crisis.
What should they have done differently, before or during the event? One of their main problems was relying solely on Qdata to monitor their IT infrastructure. It sounds like Qdata was not keeping up to date with their investments in technology and adequate personnel.
When Joanne was at Qdata, she made it sound as if the staff was uneducated and only allowed her limited access to resolve the situation. Their Website monitoring system and Internet security services did little to nothing to help resolve the situation. Another problem was iPremier neglecting to update their facilities and equipment because they wanted to focus more on expanding the company.
This is a risky move because as the company grows the IT infrastructure needs to row to keep up with the greater risks a failure could cause.A third solution would be for iPremier to switch to a firewall and security provider who would provide a high level of service for a fee they would feel comfortable with.
The same type of access requirements would be required during a serious issue to allow iPremier access when deemed necessary. Search Results for 'ipremier case study' Case Study Ipremier iPremier Case Study The iPremier I.T. team, as well as the management team, did not perform very well during the 75 minute attack on iPremier’s I.T.
environment. Ipremier Case Write Up The first reason for the deficient attention to security exhibited by the management of iPremier is the focus on short term gains which is . Disclaimer: This work has been submitted by a student.
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Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of UK Essays. Ipremier Case. Topics: Business school Essay about Case Study Worksheet GE CASE STUDY WORKSHEET This form can be used to organize your thoughts about a case.
As you perform your analysis remain open to the fact that your interpretation of the facts may change and therefore you should constantly revisit your answers. Case Study iPremier Summary The iPremier is a web-based commerce company that founded in in seattle.
The iPremier had outsourced management that cooperated with Qdata which offered technical architecture of the IT system and IT infrastructure.